Refund Policy
At sathsafar, we strive to deliver the highest quality APIs and digital financial services. Please read our refund rules carefully as they apply to all wallet balance recharges, plans, and service usage transactions.
1. Wallet Balance Recharges
All recharges made to your API partner wallet balance are final and non-refundable. The funds credited to your wallet are intended solely for consuming API services (such as NSDL PAN verification, DigiLocker KYC, etc.) on our platform.
2. Failed API Hit Refunds
We implement an automatic real-time query check. If any API request fails due to server timeout, provider downtime, or system errors (resulting in a failed transaction logs status):
- The system will automatically refund the exact charged service fee back to your partner wallet balance immediately.
- No manual tickets are required for failed hits; our reconciler script manages audits every hour.
3. Plan Subscriptions
Plan upgrades, monthly gateway subscriptions, and activation fees are non-refundable. Once a payment gateway service activation or API pricing tier plan is activated, the charges cannot be reversed or prorated.
4. Double Payments & Disputes
If a wallet recharge is debited twice from your bank account due to gateway connectivity failure, the duplicate amount will either be automatically refunded by your bank within 5-7 working days, or you can open a billing support ticket with transaction logs to have it manually credited to your wallet balance.
5. Support & Inquiries
For any queries regarding billing disputes, double debits, or transaction errors, please contact our support desk immediately:
- Support Email: sathsafar24@gmail.com
- Support Tickets: Accessible inside your Partner Dashboard panel.